Terms of Service

1. What you're buying

Banjo Tech (“we,” “us”) provides ad placement on a shared direct-mail postcard distributed via USPS Every Door Direct Mail (EDDM) to selected Knoxville-area residential routes. One business per category per card. You are the “client.” These Terms, together with our Privacy Policy, govern our relationship. By reserving a spot, you accept them.

2. What we do

• Reserve your exclusive category on the upcoming card.
• Design your ad from the logo and offer information you provide.
• Revise the design until you approve it.
• Print and mail the card through USPS EDDM to the listed routes.
• Track QR-code scans and share weekly scan totals with you.

3. What you do

• Provide accurate business information, a legible logo (vector preferred), and the offer or message you want printed.
• Approve (or request revisions to) the ad in a timely manner.
• Pay the invoice before the card goes to print.
• Ensure any claims or offers comply with applicable law.

4. Pricing and payment

Prices are as quoted on banjotech.co or in a written quote. Current tiers: Standard $300, Premium (double-wide) $500, Half-page $1,000. Payment is due in full before your ad is sent to print. There is no contract and no auto-renewal; each card run is a separate order.

5. Refunds

You can cancel for a full refund any time before we send the card to print. Once the card is at the printer or with USPS, the order is final and we cannot refund it. If we fail to deliver the card to USPS, we'll refund you in full.

6. Category exclusivity

We promise that only one business in your category will appear on your card. We do our best to define categories fairly and unambiguously; if there is a dispute, we'll use common industry practice to decide. Exclusivity applies to the specific card run you booked, not future cards.

7. Creative, approvals, and content

You own your logo, trademarks, and any source assets you send us; by submitting them, you grant us a limited license to use them for your ad on the card and in related mock-ups, invoices, and portfolio examples. We own the layout, composition, and illustrative elements we create. Nothing is printed until you approve a proof in writing (text or email is fine). You are responsible for the accuracy of your own claims, offers, and contact info.

8. Delivery timeline

We share an estimated mail date when you reserve; actual delivery depends on USPS schedules. Typical homes receive the card within 1–3 weeks of drop-off. We aren't liable for USPS delays.

9. Warranties and liability

We provide the service with reasonable care and skill. Beyond that, the service is provided “as is.” To the maximum extent allowed by law, our total liability for any claim related to a card run is capped at the amount you paid for that card run. We are not liable for indirect or consequential damages (including lost profits or lost customers).

10. Acceptable content

We won't print ads that are misleading, infringe someone else's rights, promote illegal activity, or are for categories we have decided not to support. We reserve the right to decline an ad before printing; if we do, you'll get a full refund.

11. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws. Any dispute will be resolved in the state or federal courts in Knox County, Tennessee.

12. Changes

We may update these Terms. Changes apply to new orders placed after the update. Your existing order is governed by the Terms in effect when you reserved.

13. Contact

Banjo Tech
Knoxville, Tennessee
hello@banjotech.co
(865) 335-1197